Tickets

Track, assign, and resolve AEO and SEO improvement tasks. Import via CSV or create from audit findings.

Last updated August 31, 2026

Tickets is AEO Goal’s issue-tracking system for actionable SEO and AEO improvements - broken links, missing schema, quality issues, and any task that needs to be assigned and tracked to completion.

How tickets are created

Tickets can be created:

  • Automatically from Site Audit - click “Create Ticket” on any audit issue
  • Automatically from Quality Gate - click “Create Ticket” on any citability recommendation
  • Manually - click New Ticket in the Tickets board
  • Via CSV import - bulk import a list of issues

Ticket categories

AEO Goal routes tickets to the appropriate category automatically:

  • Technical SEO - broken links, redirect chains, canonical issues
  • Content - quality gate improvements, thin content, missing FAQs
  • Structured Data - missing or invalid schema
  • Performance - Core Web Vitals issues
  • AEO - AI citability improvements

Ticket fields

Field Description
Title Short description of the task
Category Auto-assigned from source; editable
Priority P1 (critical) to P4 (low)
Status Backlog → In Progress → Review → Done
Assignee Team member responsible
URL Affected page
Due date Optional deadline

Board vs. list view

Switch between Kanban board view and table list view using the toggle at the top of the Tickets page.

CSV import

To bulk-import tickets:

  1. Click Import on the Tickets page.
  2. Download the CSV template.
  3. Fill in your issues.
  4. Upload the completed CSV.
  5. AEO Goal creates one ticket per row.

CSV export

Click Export to download all tickets as a CSV - useful for sharing with clients or integrating with external project management tools.

Ticket history

Every change to a ticket (status change, comment, reassignment) is logged in the ticket’s activity feed. This provides an audit trail for agency clients.

Frequently asked questions

How are tickets created?

Tickets can be created automatically from Site Audit or Quality Gate by clicking Create Ticket on an issue or recommendation, manually by clicking New Ticket in the Tickets board, or via CSV import to bulk-add a list of issues.

What categories can tickets have?

AEO Goal routes tickets automatically to Technical SEO, Content, Structured Data, Performance, or AEO categories, covering issues from broken links and missing schema to Core Web Vitals and AI citability improvements.

How do I bulk-import tickets from a CSV?

Click Import on the Tickets page, download the CSV template, fill in your issues, and upload the completed CSV. AEO Goal then creates one ticket per row.

Is there an audit trail for ticket changes?

Yes. Every change to a ticket, including status changes, comments, and reassignments, is logged in the ticket's activity feed, which provides an audit trail for agency clients.